Privacy Policy
Effective Date: 1/05/2026
HERA is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and disclose personal information through the HERA website and membership platform.
By using this website, you consent to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Website: https://hera.asn.au/
HERA operates a website and membership platform that allows users to access member services, create profiles, and engage with the HERA community.
Information We Collect
We may collect personal information when you:
- register for a membership or account,
- complete forms on our website,
- contact us,
- subscribe to updates or communications,
- upload profile information or images,
- participate in member activities or discussions,
- or otherwise interact with the website.
The information collected may include:
- full name,
- email address,
- phone number,
- postal address,
- organisation or business details,
- profile image,
- account login information,
- IP address,
- browser and device information,
- and any other information voluntarily provided by you.
We may also collect non-identifiable technical information relating to website usage, performance, and security.
How We Use Your Information
HERA uses personal information only for purposes relevant to operating the website and membership platform, including:
- processing memberships and registrations,
- providing access to member services,
- managing user accounts and profiles,
- communicating with users,
- improving website functionality and user experience,
- maintaining website security,
- preventing spam, misuse, or fraudulent activity,
- and complying with legal obligations.
We do not sell or rent personal information to third parties.
Member Profiles and Public Information
Users who register for a HERA membership account may create a profile within the membership platform.
Profile information may include:
- name,
- profile image,
- organisation details,
- biography information,
- and other information voluntarily submitted by the user.
Depending on the platform settings and user permissions, some profile information may be visible to other registered members or publicly accessible through the website.
Users should exercise caution when submitting information intended for public or member-visible areas of the platform.
Users may update or remove profile information through their account settings, subject to administrative, operational, or legal retention requirements.
Cookies
The HERA website may use cookies to improve functionality, security, and user experience.
Cookies may be used to:
- remember login sessions,
- store user preferences,
- improve website performance,
- maintain security,
- and support website functionality.
If you access a login area of the website, temporary cookies may be used to confirm browser compatibility and maintain authenticated sessions.
You may disable cookies through your browser settings, however some areas of the website may not function correctly as a result.
Embedded Content and Third-Party Services
Pages or articles on this website may include embedded content or services provided by third parties, including videos, maps, social media feeds, or external applications.
Embedded content from third-party websites may collect data about you, use cookies, or track interactions in accordance with their own privacy policies.
HERA is not responsible for the privacy practices or content of third-party websites or services.
Data Sharing and Disclosure
HERA will not disclose personal information to third parties except:
- where required by law,
- where necessary to operate the website or membership services,
- where authorised by the user,
- or where necessary to protect the rights, property, or safety of HERA, its users, or others.
Certain technical information may be processed through trusted third-party service providers involved in website hosting, security, spam prevention, analytics, or email delivery.
Data Security
HERA takes reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.
Access to personal information is restricted to authorised personnel and service providers who require access for operational purposes.
While reasonable safeguards are implemented, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
HERA retains personal information only for as long as reasonably necessary to:
- provide services,
- maintain membership records,
- comply with legal obligations,
- resolve disputes,
- enforce agreements,
- or maintain security and operational integrity.
User account information may remain stored while an account is active and for a reasonable period afterward where required for administrative or legal purposes.
Your Rights
Subject to applicable law, you may request to:
- access personal information held about you,
- correct inaccurate or outdated information,
- request deletion of personal information,
- or request a copy of your stored personal information.
Requests may be declined where HERA is legally required or permitted to retain certain information.
To make a privacy-related request, please contact HERA using the contact details available on the website.
Changes to This Privacy Policy
HERA may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be published on this page with the revised effective date.
Continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy.
Contact
If you have questions regarding this Privacy Policy or HERA’s handling of personal information, please contact HERA through the contact details provided on the website.